+90 224 211 22 41

Return and Refund Policy

Ozhat Limited Company

Ozhat Limited Company Turkey (thereafter to be called Ozhat Limited Company) warrants to Customer(s) who
purchase Product(s) and/or Service(s) from authorized Ozhat Limited Company distribution channels
for use in their profession that Products will be free from defects in workmanship and
materials for a duration described in this code. The warranty duration depends upon the nature
of the Product(s). Unless indicate otherwise, a period will be either ninety (90) days from the
invoice date (the date when the invoice is issued) or the delivery of the Product(s) and/or
Service(s), whichever occurs sooner.
Consumable Product(s) are warranted, at the time of sale, only against defects in
workmanship or materials that prevent their use. Consumable Product(s) are goods reasonably
expected to be used up or damaged during use, including but not limited to drill bits, saw
blades, grinding discs, sanding discs, knife blades, files, and batteries. This warranty only
extends to the original Customer(s) and cannot be transferred or assigned.
During the applicable duration of the warranty, Ozhat Limited Company shall not be liable for
incidental or consequential damages directly or indirectly arising or resulting from the breach
of any of the terms hereof or from the sale, handling or use of the Product(s) sold or
Service(s) are furnished. Ozhat Limited Company’s sole liability (and CUSTOMER’s exclusive
remedy) hereunder, either for breach of warranty or for negligence, is expressly limited at the
option of Ozhat Limited Company (a) to the replacement at the agreed point of delivery of any
products found to be defective or not to conform to the description and specifications set forth
herein, (b) to the repair of such products, (c) to the refund or crediting to buyer of the price of
such products.
Ozhat Limited Company is a distributor, and not a manufacturer of Product(s). Accordingly, any
warranty of quality, merchantability or fitness for a particular purpose is that of the
manufacturer only and not that of Ozhat Limited Company. Ozhat Limited Company agrees to use
commercially reasonable efforts to cause its manufacturers to furnish Product(s) that will be
free from defects in material and workmanship, will be free from patent infringement, and
will be merchantable. Should the Product(s) fail to meet any manufacturer's warranty, then
upon notification thereof and substantiation that the Product(s) has been stored, installed,
maintained and operated in accordance with manufacturer's recommendations and standard
industry practice, Ozhat Limited Company shall assist buyer in obtaining suitable repair or
replacement, or other remedy, as provided in the applicable manufacturer's warranty.
In addition to any limitations outlined in warranty statements provided with the Product(s),
Ozhat Limited Company does not provide any warranty products subjected to "abnormal use".
"Abnormal use" includes but not limited of misuse, accident, modification, unreasonable use,
abuse, neglect, lack of maintenance, use in product-related service, or use after the product is
significantly worn. Abnormal use of tool storage units also includes, without limitation,
situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a
highly corrosive environment, used as a step stool, modified with non-Ozhat Limited Company parts,
overloaded or modified in any way.
The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth
herein, whether express or implied, by operation of law or otherwise, including but not limited
to any implied warranties of merchantability or fitness for a particular purpose. Descriptions
of Product(s) contained in this website are for the sole purpose of identifying Product(s) and
shall not be construed as an express warranty.
No Product(s) will be accepted for return without an Ozhat Limited Company approved Return Goods
Authorization ("RGA"). All returns are subject to a restocking charge % 20(twenty percent).
Special ordered or modified Product(s) are not returnable.
Customer(s) may return any Product(s) purchased from the Ozhat Limited Company web site
(https://www.ontrium.com) for any reason within 15(fifteen) days of delivery. To return a
Product, Customer must call +90 224 2112241 or email a return request to satis@ontrium.com to
request a Return Goods Authorization form ("RGA"). The RGA will provide detailed
instructions on the return process. Product must be in new, sellable condition when returning
for a refund.
Upon receipt and confirmation of the return by Ozhat Limited Company, Customer's credit card will
be credited for the amount of the purchase price of the item and the tax paid by Customer, less
shipping charges for the return, except in cases of the wrong Product(s) being shipped by
Ozhat Limited Company, or in the case of a damaged or defective Product(s). In the case of a damaged
or defective Product, Customer may choose to have the Product replaced with the identical
Product, or if the Product shipped was not the Product ordered by the Customer, Customer
may elect to have the correct Product shipped. If the Product was damaged in transit,
Ozhat Limited Company requests that you hold the Product and original packaging and call the carrier
for inspection and pick-up.
Ozhat Limited Company strongly encourages you to send returns with a tracking number or delivery
confirmation number. Ozhat Limited Company recommends that you (1) use a carrier that offers
shipment tracking for all returns and (2) either insure your package for safe return to
Ozhat Limited Company or declare the full value of the shipment so that you are completely protected
if the shipment is lost or damaged in transit. Ozhat Limited Company is not responsible for lost or
damaged returns.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value
of the product, you will be responsible for any loss or damage to the product during shipping.
Replacement or refund will not be issued unless a valid proof of delivery can be provided.
Refunds will only be issued to the credit card used for the original purchase. In the event that
card is no longer active, a refund will be issued via check.
These terms and conditions, and use of this website, shall be governed by and construed in
accordance with the laws of the Turkey, without reference to principles of
conflicts of laws. The rights and obligations of the parties hereunder shall not be governed by
the 1980 U.N. Convention on Contracts for the International Sale of Goods.
Any provision which is prohibited or unenforceable in any jurisdiction shall, as to such
jurisdiction, be ineffective to the extent of such prohibition or unenforceability of such
provision in any other jurisdiction.