Total :
    +90 224 211 22 41

    Return and Refund Policy

    Ozhat Limited Company

    WARRANTY – PROFESSIONAL USE FOR PRODUCTS
    Ozhat Limited Company Turkey (thereafter to be called Ozhat Limited Company) warrants to Customer(s) who
    purchase Product(s) and/or Service(s) from authorized Ozhat Limited Company distribution channels
    for use in their profession that Products will be free from defects in workmanship and
    materials for a duration described in this code. The warranty duration depends upon the nature
    of the Product(s). Unless indicate otherwise, a period will be either ninety (90) days from the
    invoice date (the date when the invoice is issued) or the delivery of the Product(s) and/or
    Service(s), whichever occurs sooner.
    Consumable Product(s) are warranted, at the time of sale, only against defects in
    workmanship or materials that prevent their use. Consumable Product(s) are goods reasonably
    expected to be used up or damaged during use, including but not limited to drill bits, saw
    blades, grinding discs, sanding discs, knife blades, files, and batteries. This warranty only
    extends to the original Customer(s) and cannot be transferred or assigned.
    During the applicable duration of the warranty, Ozhat Limited Company shall not be liable for
    incidental or consequential damages directly or indirectly arising or resulting from the breach
    of any of the terms hereof or from the sale, handling or use of the Product(s) sold or
    Service(s) are furnished. Ozhat Limited Company’s sole liability (and CUSTOMER’s exclusive
    remedy) hereunder, either for breach of warranty or for negligence, is expressly limited at the
    option of Ozhat Limited Company (a) to the replacement at the agreed point of delivery of any
    products found to be defective or not to conform to the description and specifications set forth
    herein, (b) to the repair of such products, (c) to the refund or crediting to buyer of the price of
    such products.
    Ozhat Limited Company is a distributor, and not a manufacturer of Product(s). Accordingly, any
    warranty of quality, merchantability or fitness for a particular purpose is that of the
    manufacturer only and not that of Ozhat Limited Company. Ozhat Limited Company agrees to use
    commercially reasonable efforts to cause its manufacturers to furnish Product(s) that will be
    free from defects in material and workmanship, will be free from patent infringement, and
    will be merchantable. Should the Product(s) fail to meet any manufacturer's warranty, then
    upon notification thereof and substantiation that the Product(s) has been stored, installed,
    maintained and operated in accordance with manufacturer's recommendations and standard
    industry practice, Ozhat Limited Company shall assist buyer in obtaining suitable repair or
    replacement, or other remedy, as provided in the applicable manufacturer's warranty.
    In addition to any limitations outlined in warranty statements provided with the Product(s),
    Ozhat Limited Company does not provide any warranty products subjected to "abnormal use".
    "Abnormal use" includes but not limited of misuse, accident, modification, unreasonable use,
    abuse, neglect, lack of maintenance, use in product-related service, or use after the product is
    significantly worn. Abnormal use of tool storage units also includes, without limitation,
    situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a
    highly corrosive environment, used as a step stool, modified with non-Ozhat Limited Company parts,
    overloaded or modified in any way.
    The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth
    herein, whether express or implied, by operation of law or otherwise, including but not limited
    to any implied warranties of merchantability or fitness for a particular purpose. Descriptions
    of Product(s) contained in this website are for the sole purpose of identifying Product(s) and
    shall not be construed as an express warranty.
    RETURN POLICY
    No Product(s) will be accepted for return without an Ozhat Limited Company approved Return Goods
    Authorization ("RGA"). All returns are subject to a restocking charge % 20(twenty percent).
    Special ordered or modified Product(s) are not returnable.
    Customer(s) may return any Product(s) purchased from the Ozhat Limited Company web site
    (https://www.ontrium.com) for any reason within 15(fifteen) days of delivery. To return a
    Product, Customer must call +90 224 2112241 or email a return request to satis@ontrium.com to
    request a Return Goods Authorization form ("RGA"). The RGA will provide detailed
    instructions on the return process. Product must be in new, sellable condition when returning
    for a refund.
    Upon receipt and confirmation of the return by Ozhat Limited Company, Customer's credit card will
    be credited for the amount of the purchase price of the item and the tax paid by Customer, less
    shipping charges for the return, except in cases of the wrong Product(s) being shipped by
    Ozhat Limited Company, or in the case of a damaged or defective Product(s). In the case of a damaged
    or defective Product, Customer may choose to have the Product replaced with the identical
    Product, or if the Product shipped was not the Product ordered by the Customer, Customer
    may elect to have the correct Product shipped. If the Product was damaged in transit,
    Ozhat Limited Company requests that you hold the Product and original packaging and call the carrier
    for inspection and pick-up.
    Ozhat Limited Company strongly encourages you to send returns with a tracking number or delivery
    confirmation number. Ozhat Limited Company recommends that you (1) use a carrier that offers
    shipment tracking for all returns and (2) either insure your package for safe return to
    Ozhat Limited Company or declare the full value of the shipment so that you are completely protected
    if the shipment is lost or damaged in transit. Ozhat Limited Company is not responsible for lost or
    damaged returns.
    If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value
    of the product, you will be responsible for any loss or damage to the product during shipping.
    Replacement or refund will not be issued unless a valid proof of delivery can be provided.
    Refunds will only be issued to the credit card used for the original purchase. In the event that
    card is no longer active, a refund will be issued via check.
    GOVERNING LAWS
    These terms and conditions, and use of this website, shall be governed by and construed in
    accordance with the laws of the Turkey, without reference to principles of
    conflicts of laws. The rights and obligations of the parties hereunder shall not be governed by
    the 1980 U.N. Convention on Contracts for the International Sale of Goods.
    Any provision which is prohibited or unenforceable in any jurisdiction shall, as to such
    jurisdiction, be ineffective to the extent of such prohibition or unenforceability of such
    provision in any other jurisdiction. 

    Ozhat Ltd.

    Altınova Mahallesi, Buttım A Blok Kat 2 No :367, 16250 Osmangazi/Bursa, Turkey

    Phone:
    +90 224 211 22 41

    Fax:
    +90 224 211 34 76

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